EX Networks experienced a minor incident on September 27, 2018 affecting DC Connect and IP Transit Services, lasting 12h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 27, 2018, 09:17 AM UTC
We have experienced two fibre flaps between Equinix LD8 and Volta. We liaising with our fibre provider and we will update you shortly. This would have affected traffic traversing through these sites, as well as upstream via NTT and LONAP. EXN have moved traffic away from this link while our fibre provider investigates.
- monitoring Sep 27, 2018, 09:51 AM UTC
Our fibre provider has informed us of the flap was due to human error while diagnosing another fault. We expect the link to remain stable, but we will keep traffic off the link until we have received reassurances from our fibre provider and a full explanation as to the cause of this. Please accept our apologies for any disruption this may have caused.
- resolved Sep 27, 2018, 09:20 PM UTC
This incident has been resolved.