EX Networks incident
Telehouse North to Virtus Enfield Light Levels
EX Networks experienced a notice incident on March 14, 2019 affecting DC Connect and IP Transit Services and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 14, 2019, 05:05 PM UTC
EXN have been alerted to a drop in light levels between Telehouse North and Virtus Enfield, the link is still up, but as a precaution we are moving traffic away from this link and we will be raising this with our fibre provider.
- investigating Mar 14, 2019, 06:30 PM UTC
Our fibre provider is currently investigating the issue. All systems remain stable however the site should be considered "AT RISK" during this time.
- monitoring Mar 15, 2019, 08:00 AM UTC
Our fibre provider fixed the fault in the early hours of this morning. EXN are continuing to monitor the link and will be bringing the fibre back into service this evening. We are also waiting to hear back on the cause of the issue.
- monitoring Mar 15, 2019, 05:12 PM UTC
After a period of stability, EXN will be putting this link back into service at 20:00 GMT today.
- resolved Mar 15, 2019, 08:25 PM UTC
This incident has been resolved.