EX Networks experienced a notice incident on April 18, 2019 affecting DC Connect and IP Transit Services and 1 more component, lasting 14h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 18, 2019, 09:36 AM UTC
At approximately 10:30 today our fibre link between Virtus Enfield and Telehouse East went down. We believe this may be a fibre cut and we are currently raising the issue with our fibre provider. All network services have successfully failed over to other paths, however the site should be considered AT RISK during this time.
- monitoring Apr 18, 2019, 09:46 PM UTC
The fibre link has been restored, we are currently monitoring to make sure the link stable and for the all clear from the provider before restoring traffic over the link.
- resolved Apr 18, 2019, 11:54 PM UTC
After a period of stability, we have put this link back into service. This incident has now been resolved and full redundancy has been restored.