EX Networks experienced a notice incident on January 10, 2020 affecting Volta (formerly Verne Global London), lasting 9h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 10, 2020, 04:50 PM UTC
Our fibre between Telehouse North and Volta has gone down. Traffic has rerouted via Equinix LD8 and we are contacting our fibre provider to begin fault finding. At this time Volta should be considered "AT RISK" but all services are functioning normally.
- investigating Jan 10, 2020, 05:29 PM UTC
The fibre provider has narrowed down the segment causing the issue, they have an engineer en-route to investigate further. The engineer is expected to be on site at 19:00.
- investigating Jan 10, 2020, 07:53 PM UTC
The fibre provider have advised that the engineer has finished checking one end of the segment is now en route to the other end to investigate further.
- identified Jan 10, 2020, 09:32 PM UTC
The fibre provider have informed us their engineer has located a high level of attenuation on a cross connect, they have raised this with datacenter operator to repair/replace the cross connect.
- monitoring Jan 11, 2020, 12:39 AM UTC
The fibre provider has resolved the issue and the link is up, we will be monitoring the link before restoring it to full service.
- resolved Jan 11, 2020, 02:01 AM UTC
The link between Telehouse North and Volta has now been put back into production and full redundancy to Volta has been restored. This incident has now been resolved.