EX Networks experienced a minor incident on June 15, 2020 affecting DC Connect and Equinix LD8, lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2020, 12:18 PM UTC
We are experiencing an issue with device "rodeo.ld8.exn.uk" in Equinix LD8 which our team is investigating. Customers directly connected to this device may still be experiencing problems while traffic traversing this device has been re-routed. Further updates to follow.
- monitoring Jun 15, 2020, 01:00 PM UTC
We have reloaded the device "rodeo.ld8.exn.uk" and it has come back up and currently stable. We are currently monitoring the device and will be analysing log data collected from the device prior to the reboot.
- resolved Jun 16, 2020, 10:51 PM UTC
The device "rodeo.ld8.exn.uk" in Equinix LD8 has been stable since the reload. The device will be restored to full service and closely monitored over the next few days.