EX Networks experienced a minor incident on March 17, 2021 affecting Volta (formerly Verne Global London), lasting 9h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Volta (formerly Verne Global London)
Update timeline
- identified Mar 17, 2021, 01:54 PM UTC
We have experienced a fibre flap between Telehouse North and Volta. Our team is raising the fault with the provider and moving traffic away from this circuit while investigations continue. Clients may have noticed a small amout of packet loss during the flap. All services are operational in Volta and both fibre circuits into the site are up.
- resolved Mar 17, 2021, 10:56 PM UTC
The fibre between Volta and Telehouse North has remained stable, and we have bought this link back into production.