EX Networks incident

GS2 - Device Failure

Minor Resolved View vendor source →

EX Networks experienced a minor incident on June 13, 2021 affecting Global Switch London East (formerly Global Switch 2) and Virtual Data Centre (vDC) - Global Switch East, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2021, 05:24 AM UTC
Resolved
Jun 14, 2021, 08:16 AM UTC
Duration
1d 2h
Detected by Pingoru
Jun 13, 2021, 05:24 AM UTC

Affected components

Global Switch London East (formerly Global Switch 2)Virtual Data Centre (vDC) - Global Switch East

Update timeline

  1. investigating Jun 13, 2021, 05:24 AM UTC

    One of our devices in Global Switch 2 - jaipur.gs2.exn.uk - has experienced a failure. Our network team are currently investigating.

  2. identified Jun 13, 2021, 07:21 AM UTC

    At approximately 06:30 this morning the device was isolated from our network. Unfortunately as the device failed it caused a routing loop which had knock on effects to our wider network.

  3. resolved Jun 14, 2021, 08:16 AM UTC

    The offending device was isolated from our network and connections have been manually moved to a new device. An RCA will be shared with clients who have open tickets in the next ten days. Please accept our apologies for any inconvenience this has caused.