EX Networks experienced a notice incident on October 7, 2021 affecting IP Transit Services, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 07, 2021, 04:52 PM UTC
We are investigating some network instablity with Telia carrier in the UK and Netherlands. EXN have withdrawn all routes from Telia and we are attempting to raise an incident with them. At this moment, our team cannot reach the Telia Client Portal. We expect this is a global issue within the Telia network. As we have withdrawn routes, there is no impact to our client services at this time.
- identified Oct 07, 2021, 05:09 PM UTC
We have now managed to raise an incident with Telia Carrier. We will keep Telia withdrawn until confirmation that the incident has been resolved.
- resolved Oct 07, 2021, 09:52 PM UTC
Telia Carrier advised they have resolved the issue and we have reintroduced Telia's routes back into the network.