EX Networks incident
Loss of service betwen Equinix LD7 (Slough) and Telstra London Hosting Centre
EX Networks experienced a minor incident on June 9, 2022 affecting Equinx LD7 and Virtus LON4 Slough, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2022, 02:26 PM UTC
We are currently investigating a loss of service between Equinix LD7 (Slough) and Telstra London Hosting Centre. Equinix LD7 (Slough) and Virtus LON4 (Slough) remain stable and traffic has failed over to an alternative path. Equinix LD7 (Slough) and Virtus LON4 (Slough) should be considered "AT RISK". Further updates to follow.
- identified Jun 09, 2022, 03:23 PM UTC
We have identified a damaged cross connect within Telstra London Hosting Centre, we are working to get this repaired.
- monitoring Jun 10, 2022, 12:18 PM UTC
The network path has been repaired and is now passing traffic end-to-end, fault tolerance has been restored. We are continuing to monitor closely.
- resolved Jun 10, 2022, 02:46 PM UTC
We are confident that this service is now stable and working as intended, we regard the incident as successfully resolved.