EX Networks incident

Virtus LON1 Enfield - Network - Potential Fan Failure

Notice Resolved View vendor source →

EX Networks experienced a notice incident on March 29, 2023 affecting IP Transit Services and Virtus LON1 Enfield, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2023, 10:21 AM UTC
Resolved
Mar 29, 2023, 01:55 PM UTC
Duration
3h 33m
Detected by Pingoru
Mar 29, 2023, 10:21 AM UTC

Affected components

IP Transit ServicesVirtus LON1 Enfield

Update timeline

  1. identified Mar 29, 2023, 10:21 AM UTC

    We have been alerted to a potential fan failure on a networking device in Virtus LON1 Enfield. As a precaution we've dispatched a engineer to replace the fan tray. No client impact is expected. Engineer ETA 1 hour.

  2. monitoring Mar 29, 2023, 12:25 PM UTC

    The fan tray has been swaped with no client impact.

  3. resolved Mar 29, 2023, 01:55 PM UTC

    This incident has been resolved.