EX Networks incident

Virtus LON4 Slough - Network - Potential Fan Failure

Notice Resolved View vendor source →

EX Networks experienced a notice incident on November 10, 2023 affecting IP Transit Services and Virtus LON4 Slough, lasting 5h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2023, 10:11 AM UTC
Resolved
Nov 10, 2023, 03:12 PM UTC
Duration
5h 1m
Detected by Pingoru
Nov 10, 2023, 10:11 AM UTC

Affected components

IP Transit ServicesVirtus LON4 Slough

Update timeline

  1. identified Nov 10, 2023, 10:11 AM UTC

    We have been alerted to a potential fan failure on a networking device in Virtus LON4 Slough. As a precaution we've dispatched an engineer to replace the fan tray. No client impact is expected. Engineer ETA 2 hours.

  2. monitoring Nov 10, 2023, 01:07 PM UTC

    The fan tray has been successfully replaced. There was no impact to services.

  3. resolved Nov 10, 2023, 03:12 PM UTC

    This incident has been resolved.