EX Networks incident
Virtus LON4 Slough - Power Redundancy - PDU Fault
EX Networks experienced a notice incident on December 7, 2023 affecting IP Transit Services and Virtus LON4 Slough, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 07, 2023, 09:39 AM UTC
We have lost management access to one of the PDUs in our networking rack at Virtus LON4 Slough, although it is still providing power. We have despatched engineers to investigate and if necessary replace the unit. All of our networking equipment has dual redundant power supplies and should be unaffected by any failure of this device but we will consider the network status as AT RISK until this incident is resolved. Engineer ETA 2 hours.
- resolved Dec 07, 2023, 12:29 PM UTC
The PDU has been confirmed faulty and our engineers have installed a replacement unit. Full power management function has been restored and this incident is resolved. There was no impact to services.