EX Networks experienced a minor incident on February 3, 2024 affecting Volta (formerly Verne Global London), lasting 9h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 03, 2024, 11:41 PM UTC
We are aware of a power issue affecting power feed B1 at the Volta data centre. We have raised the issue with Volta.
- identified Feb 04, 2024, 01:13 AM UTC
Volta have confirmed an issue with the UPS for the B riser. They are working on putting the UPS into bypass mode. The UPS vendor has been called out to site.
- identified Feb 04, 2024, 02:29 AM UTC
Volta are waiting for the relevant UPS and switch gear engineers to arrive to site. Power to the A and C risers remain stable.
- identified Feb 04, 2024, 03:19 AM UTC
Update from Volta/Verne: The issue with UPS B is being caused by a restricted earth fault on the transformer supplying it. Our electrical switchgear subcontractor has been called out to site and has given an ETA of 4:40am. Vertiv, our UPS subcontractor, will still be attending site to check over the UPS to ensure there are no faults on the unit itself.
- identified Feb 04, 2024, 03:55 AM UTC
We are seeing power being restored to the B riser.
- identified Feb 04, 2024, 04:12 AM UTC
Update from Volta/Verne: The restricted earth fault has now been cleared from the transformer and UPS B is now operational. The supply to the cabinets has been restored. Our subcontractors will continue with their investigation to determine the route cause and, once found, an incident report will be drafted and sent to all affected customers.
- monitoring Feb 04, 2024, 04:33 AM UTC
All feeds remain stable. EXN will continue to monitor the situation.
- resolved Feb 04, 2024, 09:38 AM UTC
All power feeds have remained stable and we now deem this incident to be resolved. We apologise for the inconvenience caused overnight. An RFO will be generated and distributed in due course. - please raise a ticket to ensure you receive a copy. If you are still experiencing issues or require on-site resources as a result of this incident, please raise a support ticket in the usual way.