EX Networks experienced a minor incident on February 6, 2024 affecting Equinix LD8 and IP Transit Services, lasting 7h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2024, 04:38 PM UTC
EXN is currently investigating a potential disk failure on our ASR9001 core router in Equinix LD8. The device is still passing traffic however management functions have been impacted. We have engaged Cisco TAC.
- investigating Feb 06, 2024, 05:47 PM UTC
We are seeing some network instability related to this device. An engineer is en route to site with a replacement.
- identified Feb 06, 2024, 07:03 PM UTC
Engineer is on site. We've adjust various costs and culled our sessions to LONAP & NTT to ensure stability. The device is now servicing only locally connected clients. Spare device is in rack and currently being configured.
- identified Feb 06, 2024, 07:31 PM UTC
EXN will replace the affected device at 19:45 GMT today. We are not expecting any network disruption apart from locally connected clients, who can expect downtime of approximately 1 hour.
- identified Feb 06, 2024, 09:10 PM UTC
We are currently engaged in the emergency replacement of this device. There will be some disruption to locally connected services until the replacement is complete.
- monitoring Feb 06, 2024, 10:29 PM UTC
The device swap has been successfully completed.
- resolved Feb 06, 2024, 11:40 PM UTC
This incident has been resolved.