EX Networks incident
Fibre flap and degradation of service between LD8 and GS2
EX Networks experienced a minor incident on February 23, 2024 affecting Wave Connect, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 23, 2024, 02:07 PM UTC
At 13:49 today we were alerted to a fibre flap between Equinix LD8 and Global Switch (2) East in the Docklands area. Since the flap we have seen a degradation of around 10dBm. We are raising this with our dark fibre provider.
- investigating Feb 23, 2024, 03:13 PM UTC
We are waiting for our fibre provider to dispatch an engineer to conduct intrusive testing on this circuit
- investigating Feb 23, 2024, 05:51 PM UTC
Our fibre provider has provided an ETA of 18:40 for the engineer to arrive at site
- investigating Feb 23, 2024, 06:41 PM UTC
Engineer has arrived at Equinix LD8 and will shortly begin the OTDR test to determine the location of the fault
- investigating Feb 23, 2024, 11:06 PM UTC
OTDR results indicate no issues on the dark fibre. We suspect a cross connect fault and have raised this with Equinix
- investigating Feb 24, 2024, 09:05 AM UTC
EXN and 3rd party engineers continue to work on this incident. We do not yet have an estimated time of repair.
- identified Feb 24, 2024, 01:13 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 24, 2024, 06:04 PM UTC
The fix was implemented at 14:00 and the link has been stable since. If you are still experiencing issues, please contact EXN support through the usual channels.
- resolved Feb 24, 2024, 06:04 PM UTC
This incident has been resolved.