EX Networks incident

[AT RISK] Virtus LON4 Slough - Optic Failure

EX Networks experienced a minor incident on August 4, 2024 affecting Virtus LON4 Slough, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started: Aug 04, 2024, 10:54 AM UTC
Resolved: Aug 04, 2024, 01:56 PM UTC
Duration: 3h 1m
Detected by Pingoru: Aug 04, 2024, 10:54 AM UTC

Affected components

Virtus LON4 Slough

Update timeline

identified Aug 04, 2024, 10:54 AM UTC

We have been alerted to a potential optic failure on a core link in Virtus LON4 Slough. Traffic has been re-routed away from this link while we engage remote hands to swap the faulty optic. No impact is expected however the site remains AT RISK.
resolved Aug 04, 2024, 01:56 PM UTC

The faulty optic has been replaced. After a period of monitoring the link was error free. The link has now been restored to full service.