EX Networks incident

Fibre Issue - Virtus LON1 Enfield to Verne London (Volta)

Minor Resolved View vendor source →

EX Networks experienced a minor incident on October 2, 2025 affecting Wave Connect and Virtual Data Centre (vDC) - Virtus Enfield and 1 more component, lasting 12h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 07:44 AM UTC
Resolved
Oct 02, 2025, 08:26 PM UTC
Duration
12h 41m
Detected by Pingoru
Oct 02, 2025, 07:44 AM UTC

Affected components

Wave ConnectVirtual Data Centre (vDC) - Virtus EnfieldVirtus LON1 Enfield

Update timeline

  1. investigating Oct 02, 2025, 07:44 AM UTC

    We're currently investigating a fibre issue between Virtus LON1 Enfield and Verne London (Volta)

  2. investigating Oct 02, 2025, 09:36 AM UTC

    Our fibre provider has indicated no major faults, EXN have dispatched an engineer with an OTDR to Volta to conduct testing.

  3. identified Oct 02, 2025, 11:21 AM UTC

    OTDR results show a break on a single strand approx 1km from Volta. Our fibre provider has been engaged.

  4. resolved Oct 02, 2025, 08:26 PM UTC

    Fibre engineers have located and repaired the damaged fibre. Service has been restored.