Evolve IP experienced a major incident on May 23, 2025 affecting OCC Cloud, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
OCC Cloud
Update timeline
- investigating May 23, 2025, 08:35 AM UTC
We are aware of an issue with inbound and outbound calls, impacting some of our OCC Cloud Azure customers. We are investigating this issue with high priority alongside our vendor and will provide updates as soon as more information becomes available.
- monitoring May 23, 2025, 09:52 AM UTC
A fix has been implemented by our vendor. Preliminary results are positive. While we continue to monitor the results, please check to see if the issue is resolved. If you still experience the issue, please reach out to our Support team.
- resolved May 23, 2025, 12:19 PM UTC
This incident has been resolved.