Evolve IP incident
Evolve IP portal login error with OCC Cloud credentials
Evolve IP experienced a minor incident on October 11, 2023 affecting OCC Cloud, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 11, 2023, 07:34 AM UTC
Dear client, We are currently experiencing an issue where you will not be able to login to https://portal.mtel.nl with your OCC Cloud admin credentials. Instead an error will be shown telling you a unexpected error has occured. We are investigating the issue. As soon as more is known, we will communicate this via a statusupdate of this incident. Please contact us via 088 428 3111 or [email protected] for further questions.
- investigating Oct 11, 2023, 09:56 AM UTC
We are continuing to investigate this Issue with the Vendor and will update further shortly.
- resolved Oct 11, 2023, 11:04 AM UTC
Together with the supplier, we have found a cause and executed a change. This has resolved the issue. The portal should now be reachable again with your OCC Cloud credentials. If you are still running into any issues, do not hesitate to contact us via +31884283111 or [email protected]