Evolve IP experienced a notice incident on January 18, 2024 affecting OBT - Webex, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 18, 2024, 08:54 AM UTC
Webex was experiencing a degradation of service relating to Webex login authentication. You may find that when signing in to the Webex client you get an error advising 'Single Sign On Failed, Incorrect X.509 certificate'. If you're already signed into Webex you won't be affected, and this doesn't seem to impact every user. Webex have advised their remediation efforts are now complete and that service is now restored. Please raise a ticket with us if you continue to experience issues relating to Webex login.
- resolved Jan 18, 2024, 10:20 AM UTC
Webex have advised their remediation efforts are now complete and that service is now restored. Please raise a ticket with us if you continue to experience issues relating to Webex login.