Evolve IP incident

Users cannot log in on Broadworks applications

Minor Resolved View vendor source →

Evolve IP experienced a minor incident on January 18, 2024 affecting OBT - Webex and OBT - Callcenter Wallboard and 1 more component, lasting 7h 54m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2024, 08:53 AM UTC
Resolved
Jan 18, 2024, 04:47 PM UTC
Duration
7h 54m
Detected by Pingoru
Jan 18, 2024, 08:53 AM UTC

Affected components

OBT - WebexOBT - Callcenter WallboardOBT - Receptionist applicationOBT - Callcenter applicationOBT ConnectorPortalOBT - Peter Connects

Update timeline

  1. investigating Jan 18, 2024, 08:53 AM UTC

    We are aware of an issue where users are unable to log in to their Broadworks applications, such as Broadworks Callcenter, Receptionist, Webex, and OBT Connector. Important: To resolve the login issue, users can reset the password themselves, alternatively, your administrators can do it for them via the admin portals; PBXPortal or Ossmosis.

  2. identified Jan 18, 2024, 08:53 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 18, 2024, 10:13 AM UTC

    Implementing a new user password allows the affected users to log in to the Broadworks application(s) again. If you continue to experience issues logging in after resetting the user password, we recommend contacting Evolve IP Client Support.

  4. resolved Jan 18, 2024, 04:47 PM UTC

    No more issues were logged, case will be closed.