Evolve IP experienced a critical incident on February 7, 2024 affecting ONS Broker, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 07, 2024, 08:42 AM UTC
Good morning, At the moment we are experiencing an issue with the NEDAP schedules, where we are no longer receiving any feedback from the NEDAP servers, which in turns causes the number in question to become unreachable. We have created a ticket with NEDAP to investigate the issue. We will keep you updated via this statuspage. If you have any questions or want to activate a workaround, please do not hesitate to contact us via +31884283111
- monitoring Feb 07, 2024, 09:09 AM UTC
The problem seems to have been resolved. Please test if everything is in working order again. if you are still running into issues, please let us know via +31884283111 or [email protected]
- resolved Feb 07, 2024, 10:54 AM UTC
The problem has been resolved and we will proceed with closure of the issue. If you have actively raised a ticket with us, we will provide you with an RFO within 10 working days. If you are still experiencing issues, please do not hesitate to let us know via +31884283111 or [email protected] Have a good day!