Evolve IP incident
Webex (PC and Mobile) phone services not available
Evolve IP experienced a major incident on February 12, 2024 affecting OBT - Webex, lasting 5h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 12, 2024, 07:43 PM UTC
Dear client, The Webex application is currently experiencing issues for users that are freshly logging in. The users will likely receive an error indicating that the phoneservices (Telefoonservices) are not connecting, this in turn will cause users to not be able to receive incoming calls or setup outgoing calls via either Webex PC or Mobile. If possible, please leave your users logged in. So far, users already logged are able to avoid the issue. Please consider activating Remote Office as a workaround for any users that are actively being hindered by the above issue. As soon as we have more information, we will update you via this statuspage.
- identified Feb 13, 2024, 12:57 AM UTC
We have found the rootcause of the issue, and are executing a change in order to resolve the issue.
- resolved Feb 13, 2024, 01:31 AM UTC
The issue has been resolved. The phone service error shown in Webex should disappear automatically and the user should be able to send and receive calls again. If the error is still visible, please have the user log out and log back into the Webex application again and retest. If you are still running into any issues, please let us know via [email protected] or +31884283111. If you have actively contacted us, we will provide an RFO (Reason for Outage) within 10 working days.