Evolve IP incident

Unable to navigate to Touchpoint URL

Notice Resolved View vendor source →

Evolve IP experienced a notice incident on April 18, 2024 affecting OCC Cloud, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2024, 06:57 AM UTC
Resolved
Apr 18, 2024, 10:01 AM UTC
Duration
3h 4m
Detected by Pingoru
Apr 18, 2024, 06:57 AM UTC

Affected components

OCC Cloud

Update timeline

  1. monitoring Apr 18, 2024, 06:57 AM UTC

    We have received reports that some users are unable to navigate to the Touchpoint URL. To solve this, we advise you to clear the browser cache, close the browser completely, and retry. This should fix the issue.

  2. resolved Apr 18, 2024, 10:01 AM UTC

    This incident has been resolved.