Evolve IP incident

Cisco Webex for Broadworks: Intermittent push notification failures (Mobile client)

Evolve IP experienced a notice incident on June 13, 2024 affecting OBT - Webex, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started: Jun 13, 2024, 07:51 PM UTC
Resolved: Jun 13, 2024, 08:55 PM UTC
Duration: 1h 3m
Detected by Pingoru: Jun 13, 2024, 07:51 PM UTC

Affected components

OBT - Webex

Update timeline

identified Jun 13, 2024, 07:51 PM UTC

Cisco are currently experiencing issues with Intermittent push notification failures for inbound calls for their mobile client. Affected users may encounter missed calls due to push notification failures. This issue is impacting the WebEx mobile application only. Call forwarding can be implemented on lines to send calls to another destination. Evolve IP can assist with this if requested. Please note this is not affecting the desktop client. Cisco Engineers have identified the issue and are working towards resolution. We will keep you updated with progress.
monitoring Jun 13, 2024, 08:32 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 13, 2024, 08:55 PM UTC

This incident has been resolved.