Evolve IP incident
PeterConnects Receptionist users cannot sign in
Evolve IP experienced a critical incident on August 29, 2024 affecting OBT - Peter Connects, lasting 22h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2024, 02:06 PM UTC
We are currently investigating an issue where PeterConnects Receptionist users are being automatically logged out and are unable to sign back in or use the application as intended, preventing them from receiving incoming calls. As a temporary workaround, we recommend that PeterConnects Receptionist users login to the application via the following URL: https://receptionist.voip.evolveip.eu/receptionist/ This alternative access will allow users to continue receiving incoming calls until the issue is fully resolved.
- investigating Aug 29, 2024, 03:06 PM UTC
We are continuing our investigation with our vendor. We will provide further updates here as soon as more information becomes available.
- monitoring Aug 29, 2024, 03:16 PM UTC
A fix has been implemented, and we are currently monitoring the results. Please test by logging in to the PeterConnects Receptionist application. If you encounter any further issues, don't hesitate to contact Client Support.
- resolved Aug 30, 2024, 12:20 PM UTC
As the incident has been resolved, we will proceed with closure of the statuspage incident. We will provide a RFO (Reason For Outage) within 10 working days to all clients who were affected by the incident and actively reported it.