Evolve IP incident
*NOTICE* Christmas Holiday Period Support Hours
Evolve IP experienced a notice incident on December 10, 2024 affecting XMAS 2024 Hours, lasting 26d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 10, 2024, 11:08 AM UTC
Dear Customer, Please see below for our Christmas period support hours and details on porting, change and hardware ordering freeze's. We wish all our Customers a Merry Christmas and a prosperous 2025! Fri 20th December 09:00 – 17:00 Mon 23rd December 09:00 – 17:00 Tue 24th December 09:00 – 17:00 Fri 27th December 09:00 – 17:00 Mon 30th December 09:00 – 17:00 Tue 31st December 09:00 – 17:00 Severity One issues can be reported out of hours as usual on +31884283111 Porting Freeze Mon 16th December to Thu 2nd January 2025 Any existing scheduled ports between these dates will still be processed. Please also note that Imports are also subject to any data freezes that losing operators may have in place. Change Freeze Thu 19th December to Mon 6th January 2025 Hardware Orders Freeze Sat 21st December to Tue 31st December
- resolved Jan 06, 2025, 09:34 AM UTC
Notice Expired