EVERYWHERE Communications incident

Corporate Firewalls Blocking EVERYWHERE Hub Access

EVERYWHERE Communications experienced a minor incident on June 15, 2023 affecting EVERYWHERE Hub, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started: Jun 15, 2023, 12:59 PM UTC
Resolved: Jun 15, 2023, 02:19 PM UTC
Duration: 1h 20m
Detected by Pingoru: Jun 15, 2023, 12:59 PM UTC

Affected components

EVERYWHERE Hub

Update timeline

identified Jun 15, 2023, 12:59 PM UTC

Customers have reported not being able to access to the EVERYWHERE Hub from their corporate network. EVERYWHERE has identified an issue with Palo Alto Networks firewall and is actively looking into issues with other vendors. If you are experiencing this issue, please contact your IT team and request they unblock everywhere-hub.com. The EVERYWHERE Hub can still be accessed via your mobile phone, personal network, or hotspot. This issue does not impact satellite messaging, mobile apps, and other messaging.
monitoring Jun 15, 2023, 01:21 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 15, 2023, 02:19 PM UTC

This incident has been resolved.