EVERYWHERE Communications experienced a major incident on August 3, 2023 affecting Satellite Messaging, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 03, 2023, 10:59 PM UTC
We have identified an outage that is impacting Iridium MT Messages, that is messages sent from the EVERYWHERE Hub to inReach devices. This outage does not impact inReach SOS communications, including those sent over Iridium Satellite, or mobile app messages. inReach devices are also able to report into the Hub. We are working on a fix and will provide updates as they are available.
- monitoring Aug 03, 2023, 11:27 PM UTC
Satellite messages are now being delivered to inReach devices. We are continuing to monitor the situation.
- resolved Aug 03, 2023, 11:52 PM UTC
This incident is now resolved and messages are now being delivered. A small number of messages sent to inReach devices during the the outage were not delivered. SOS was not impacted during the incident.