EVERYWHERE Communications incident

MT Satellite Messaging Delays (Reopen)

Minor Resolved View vendor source →

EVERYWHERE Communications experienced a minor incident on October 25, 2023 affecting Satellite Messaging, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2023, 11:51 PM UTC
Resolved
Oct 26, 2023, 02:10 AM UTC
Duration
2h 19m
Detected by Pingoru
Oct 25, 2023, 11:51 PM UTC

Affected components

Satellite Messaging

Update timeline

  1. identified Oct 25, 2023, 11:51 PM UTC

    Satellite messaging from the EVERYWHERE Hub to Iridium devices may be delayed due to an issue with a service provider. This includes device to device, hub user to device, and app to device messaging. This also includes SOS messaging from the Garmin Response team to Iridium Devices. Tracking, messaging, and SOS through the EVERYWHERE Mobile Apps are not affected by this outage. The EVERYWHERE Hub is also not affected. We will monitor and provide updates when available.

  2. monitoring Oct 26, 2023, 01:40 AM UTC

    Our service provider has reported that the issue is resolved. We are working to confirm that all systems are fully functional.

  3. resolved Oct 26, 2023, 02:10 AM UTC

    This incident has been resolved.