EVERYWHERE Communications incident
Satellite Messaging Outage
EVERYWHERE Communications experienced a critical incident on July 18, 2024 affecting Satellite Messaging, lasting 4h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 18, 2024, 11:01 PM UTC
Our satellite partner is experiencing a messaging outage. This outage affects all tracking, text messaging, and emergency messaging over satellite. The EVERYWHERE Hub and Mobile Apps are not affected by this outage. We will monitor and provide updates when available. Secure inReach and Iridium Edge Solar devices are not affected by this outage.
- identified Jul 19, 2024, 02:32 AM UTC
SOS messages sent over satellite are being received by our SOS monitoring partner, Garmin Response. However, the messages are not visible in the EVERYWHERE Hub and will not generate multi-channel alerts including SMS or email.
- monitoring Jul 19, 2024, 03:12 AM UTC
Messages are once again flowing. Messages may be delayed while we work through a backlog of messages
- monitoring Jul 19, 2024, 03:34 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 19, 2024, 03:35 AM UTC
This incident has been resolved.