EVERYWHERE Communications incident

Satellite messages not being delivered to inReach devices

Major Resolved View vendor source →

EVERYWHERE Communications experienced a major incident on April 14, 2025 affecting Satellite Messaging, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2025, 09:48 AM UTC
Resolved
Apr 14, 2025, 01:05 PM UTC
Duration
3h 17m
Detected by Pingoru
Apr 14, 2025, 09:48 AM UTC

Affected components

Satellite Messaging

Update timeline

  1. investigating Apr 14, 2025, 09:48 AM UTC

    We are investigating an issue where satellite messages are not being delivered to inReach over satellite. SOS messages and messages to the app over data are not impacted.

  2. identified Apr 14, 2025, 12:04 PM UTC

    We have identified the issue and messages are being delivered. Messages are still processing slowly and we are continuing to troubleshoot. We will provide an update when all messages have been delivered and messages are processing in real time.

  3. resolved Apr 14, 2025, 01:05 PM UTC

    All messages have been delivered. No messages were lost.