EstateSync experienced a major incident on May 18, 2022 affecting Current status by service (API) and Current status by service (Dashboard) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved May 18, 2022, 07:00 AM UTC
What happened All EstateSync services were unavailable from around 5:30 CET. From 7:30 CET we started to investigate the problem. Our configured nameserver settings of our domain estatesync.com were deleted and unreachable. We fixed the nameserver settings manually. All services have been fully restored as of 8:00 CET (DNS propagation may take longer depending on location and provider). Cause Our domain account at our previous registrar Uniregistry was moved overnight to an account at the new parent company GoDaddy. We were informed that this process would not affect any important DNS settings and would not cause any downtime on our end. Unfortunately, the transfer did not go smoothly, and we had to manually intervene after being informed of the incident by our uptime monitors. Prevention We will move our domains to another trusted domain registrar in a timely manner.