eSputnik incident

Data Processing Delays

Major Resolved View vendor source →

eSputnik experienced a major incident on November 12, 2020 affecting Public API and Email and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2020, 05:30 PM UTC
Resolved
Nov 12, 2020, 07:37 PM UTC
Duration
2h 7m
Detected by Pingoru
Nov 12, 2020, 05:30 PM UTC

Affected components

Public APIEmailSMSViberMobile pushWeb push

Update timeline

  1. investigating Nov 12, 2020, 05:55 PM UTC

    Our data processing infrastructure is running behind which is causing queues for sending messages. No data has been lost and the system should be caught up shortly.

  2. identified Nov 12, 2020, 05:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 12, 2020, 05:56 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 12, 2020, 06:20 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Nov 12, 2020, 07:37 PM UTC

    This incident has been resolved.