Eptura Workplace incident

iOffice Insights Experiencing performance issues when loading

Major Resolved View vendor source →

Eptura Workplace experienced a major incident on October 10, 2022 affecting Insights Module, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2022, 01:10 PM UTC
Resolved
Oct 10, 2022, 04:07 PM UTC
Duration
2h 56m
Detected by Pingoru
Oct 10, 2022, 01:10 PM UTC

Affected components

Insights Module

Update timeline

  1. investigating Oct 10, 2022, 01:10 PM UTC

    We are currently investigating an issue with Insights not being able to load properly. Our Engineering team is investigating and we'll be posting a status update a 10 AM CST

  2. identified Oct 10, 2022, 02:49 PM UTC

    The issue has been identified and our Engineering team is working towards a resolution. Our next update will be 12 PM CST.

  3. monitoring Oct 10, 2022, 03:08 PM UTC

    Our Engineering team implemented a fix and we are moving into a monitoring state for the next hour. We have confirmed in support that the issue is now resolved. If you are still experiencing issues please don't hesitate to submit a support ticket. We will continue monitoring for an hour while waiting for confirmations of resolution.

  4. resolved Oct 10, 2022, 04:07 PM UTC

    This incident has been resolved.