Eptura Workplace experienced a minor incident on November 7, 2022 affecting Mail App, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Mail App
Update timeline
- investigating Nov 07, 2022, 08:54 PM UTC
Our team is currently investing an issue that is affecting the Mail module for our Ricoh customers. Our next update will be 5:54pm MST.
- monitoring Nov 07, 2022, 10:00 PM UTC
Our engineering team has identified and implemented a fix. We are moving to a monitoring state. Our support team will be reaching out to Ricoh customers to confirm resolution. We appreciate your patience as work through this.
- resolved Nov 07, 2022, 11:01 PM UTC
This incident has been resolved and customers have confirmed resolution. Thanks again for your patience.