Eptura Workplace incident

S2 - Insights - Unable to access Insights

Notice Resolved View vendor source →

Eptura Workplace experienced a notice incident on March 14, 2024 affecting Insights Module, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2024, 09:44 AM UTC
Resolved
Mar 14, 2024, 03:25 PM UTC
Duration
5h 41m
Detected by Pingoru
Mar 14, 2024, 09:44 AM UTC

Affected components

Insights Module

Update timeline

  1. investigating Mar 14, 2024, 09:44 AM UTC

    S2 - Insights - Unable to access Insights

  2. identified Mar 14, 2024, 10:44 AM UTC

    The issue with insights module has been identified and a fix is being implemented. We will post another update by 8:30 AM CST.

  3. monitoring Mar 14, 2024, 11:13 AM UTC

    A fix has been implemented. We are moving into the Monitoring Phase for the next 2 hours.

  4. monitoring Mar 14, 2024, 02:51 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 14, 2024, 03:25 PM UTC

    As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase. RCA will be posted in this incident in 7 business days. Please stay subscribed to the page to receive updates automatically.