Eptura Workplace incident

S1 - Inablility to Access iOffice

Major Resolved View vendor source →

Eptura Workplace experienced a major incident on May 31, 2023 affecting System Status, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2023, 02:26 PM UTC
Resolved
May 31, 2023, 03:13 PM UTC
Duration
47m
Detected by Pingoru
May 31, 2023, 02:26 PM UTC

Affected components

System Status

Update timeline

  1. investigating May 31, 2023, 02:26 PM UTC

    We are currently investigating an issue where multiple users are unable to access iOffice. When attempting to login, you are presented with an error "Connection Timed Out"

  2. monitoring May 31, 2023, 02:32 PM UTC

    This issue only impacted SSO users. The team has identified and implemented a fix. We will be in a monitoring phase.

  3. resolved May 31, 2023, 03:13 PM UTC

    As no additional customers have reported this issue, we are marking this issue as resolved.