Eptura Workplace incident

S2 - Users Unable to Reset Password

Major Resolved View vendor source →

Eptura Workplace experienced a major incident on September 6, 2023 affecting System Status, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2023, 04:17 PM UTC
Resolved
Sep 06, 2023, 07:31 PM UTC
Duration
3h 14m
Detected by Pingoru
Sep 06, 2023, 04:17 PM UTC

Affected components

System Status

Update timeline

  1. investigating Sep 06, 2023, 04:17 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 06, 2023, 05:05 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Sep 06, 2023, 07:31 PM UTC

    As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.