Eptura Workplace incident
We are investigating an issue with Automated Processing
Eptura Workplace experienced a major incident on October 18, 2024 affecting System Status, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2024, 02:05 PM UTC
We are currently investigating an issue with Eptura Workplace. We will update you when we have more information.
- investigating Oct 18, 2024, 02:13 PM UTC
We are currently investigating an issue with Automated Processing. Our Engineering team is actively working to determine the root cause of the disruption and assess its impact. We will provide our next update by 11 AM CST. Thank you for your patience as we work to resolve this issue.
- monitoring Oct 18, 2024, 03:21 PM UTC
We have implemented a solution for the issue affecting Automated Processing (AUP) and are currently monitoring the situation to ensure stability and performance. Our Cloud Operations team is overseeing the process to confirm that the issue has been fully resolved. The next update will be provided by 2 PM CST.
- resolved Oct 18, 2024, 07:17 PM UTC
We are pleased to inform you that the issue with Automated Processing has been resolved. Our Cloud Operations team has completed the necessary actions and verified that the service is now functioning normally. A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days. Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.