Enzoic incident

Service degradation with Enzoic Customer Console and Enzoic API (since 18:00 GMT)

Minor Resolved View vendor source →

Enzoic experienced a minor incident on August 31, 2021 affecting Enzoic API - North America and Customer Web Console API, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 08:00 PM UTC
Resolved
Aug 31, 2021, 11:30 PM UTC
Duration
3h 30m
Detected by Pingoru
Aug 31, 2021, 08:00 PM UTC

Affected components

Enzoic API - North AmericaCustomer Web Console API

Update timeline

  1. identified Aug 31, 2021, 08:00 PM UTC

    This is being caused by degraded service by our hosting provider in the Western US and is isolated to that region. Customers will see slow response times and potentially sporadic errors from these services. The provider is mitigating the problem by rerouting traffic until a resolution can be identified.

  2. identified Aug 31, 2021, 09:47 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 31, 2021, 11:30 PM UTC

    This incident has been resolved.