Enzoic incident

Customer Console Logins are Down

Critical Resolved View vendor source →

Enzoic experienced a critical incident on September 28, 2022 affecting Customer Web Console Frontend and Customer Web Console API, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2022, 05:38 PM UTC
Resolved
Sep 28, 2022, 09:18 PM UTC
Duration
3h 39m
Detected by Pingoru
Sep 28, 2022, 05:38 PM UTC

Affected components

Customer Web Console FrontendCustomer Web Console API

Update timeline

  1. identified Sep 28, 2022, 05:38 PM UTC

    This seems to be due to a widespread outage with AWS's API Gateway service. We expect this will be resolved soon.

  2. monitoring Sep 28, 2022, 07:52 PM UTC

    AWS has mostly recovered. Occasional API calls are still failing, but console should now be accessible.

  3. resolved Sep 28, 2022, 09:18 PM UTC

    This incident is now resolved and the customer console is fully accessible once again.