Envoke experienced a major incident on January 5, 2024 affecting Envoke Application, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 05, 2024, 05:46 PM UTC
Due to a block of several of our IP addresses many emails aren't delivered to inboxes. The issue has been identified and a solution is in progress. At this time we recommend that you wait to send out emails until this issue is resolved. An update here will be posted shortly.
- monitoring Jan 05, 2024, 06:34 PM UTC
The affected IP addresses have now been unblocked, however, it can take 1-2 hours for this to take effect across all email providers. We recommend you continue to hold sending emails until this incident is fully resolved.
- resolved Jan 05, 2024, 07:17 PM UTC
This incident has been resolved. We now see domains accepting emails that were previously affected by the IP block. Delivering emails to inboxes is a top priority and a thorough post-mortem will be conducted to prevent similar incidents in the future. We apologize for this service disruption and thank you for your patience this afternoon.