Envoke incident

Unplanned outage

Critical Resolved View vendor source →

Envoke experienced a critical incident on January 30, 2024 affecting Envoke Application and Contacts API and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2024, 11:05 AM UTC
Resolved
Jan 30, 2024, 01:04 PM UTC
Duration
1h 59m
Detected by Pingoru
Jan 30, 2024, 11:05 AM UTC

Affected components

Envoke ApplicationContacts APILeads APISend Email API

Update timeline

  1. investigating Jan 30, 2024, 11:05 AM UTC

    We are currently investigating an unplanned outage that is affecting all Envoke services.

  2. identified Jan 30, 2024, 12:08 PM UTC

    The issue has been identified as a server failure. A fix is being implemented.

  3. monitoring Jan 30, 2024, 12:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 30, 2024, 01:04 PM UTC

    This incident has been resolved. All services are now operating as expected.