Envato experienced a minor incident on August 21, 2025 affecting Elements, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Elements
Update timeline
- investigating Aug 21, 2025, 06:38 PM UTC
Customers are experiencing issues with downloading and signing-in
- monitoring Aug 21, 2025, 07:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 21, 2025, 07:53 PM UTC
We've identified that a third-party service is having an issue, and the issue has been resolved on the third party We are seeing improvement in downloading and signing in
- resolved Aug 21, 2025, 08:00 PM UTC
This incident has been resolved.