Entrata experienced a major incident on October 19, 2021 affecting ProspectPortal Standard Websites, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2021, 03:17 PM UTC
We are currently investigating an issue that is causing severe slowness on all Prospect Portal sites. Users are experiencing slow response times as well as the occasional error message.
- investigating Oct 19, 2021, 03:25 PM UTC
We continue to investigate the issue that is causing slow page performance. Users can expect continual slowness when accessing the page and error/maintenance messages are likely.
- monitoring Oct 19, 2021, 04:12 PM UTC
We have implemented a fix to resolve the performance issue for Prospect Portal and are currently monitoring all pages to ensure that they are loading quickly for all users.
- investigating Oct 19, 2021, 07:18 PM UTC
We are experiencing Prospect Portal slowness again across multiple sites. Our teams are working on identifying a fix. Users can expect slow response times as well as the occasional error message.
- identified Oct 19, 2021, 08:45 PM UTC
We have identified a fix and are working to implement a change. The majority of Prospect Portal users are unaffected by this issue, but for those that are, pages may be slow to load.
- monitoring Oct 19, 2021, 09:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2021, 06:36 PM UTC
This incident has been resolved.