Entrata experienced a major incident on February 17, 2022 affecting Entrata Standard Application and Entrata Rapid Application, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Entrata Standard ApplicationEntrata Rapid Application
Update timeline
- investigating Feb 17, 2022, 08:20 PM UTC
We're experiencing an elevated level of errors and slow responses in our applications. We are currently looking into the issue.
- monitoring Feb 17, 2022, 08:28 PM UTC
Systems have recovered. Entrata teams are continuing to closely monitor performance and analyze the root cause.
- investigating Feb 17, 2022, 08:51 PM UTC
We are experiencing an elevated level of errors and slow responses in our applications. Teams continue to investigate.
- monitoring Feb 17, 2022, 09:40 PM UTC
Systems have recovered and we are monitoring the results.
- resolved Feb 17, 2022, 09:51 PM UTC
This incident has been resolved.