Entrata incident

Users unable to access Entrata, Prospect Portal, and Resident Portal

Major Resolved View vendor source →

Entrata experienced a major incident on April 20, 2022 affecting Entrata Standard Application and ProspectPortal Standard Websites and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2022, 05:19 PM UTC
Resolved
Apr 20, 2022, 05:29 PM UTC
Duration
9m
Detected by Pingoru
Apr 20, 2022, 05:19 PM UTC

Affected components

Entrata Standard ApplicationProspectPortal Standard WebsitesResidentPortal Rapid ApplicationEntrata Standard LoginLeasing Center

Update timeline

  1. investigating Apr 20, 2022, 05:19 PM UTC

    We are currently investigating an issue that is preventing users from accessing Entrata, Prospect Portal, and Resident Portal.

  2. identified Apr 20, 2022, 05:24 PM UTC

    The issue has been identified and a solution is being implemented.

  3. resolved Apr 20, 2022, 05:29 PM UTC

    This incident has been resolved.