Entrata incident

Entrata Login Issues & Degraded Performance

Minor Resolved View vendor source →

Entrata experienced a minor incident on December 1, 2022 affecting Entrata Standard Application and Entrata Rapid Application and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2022, 04:41 PM UTC
Resolved
Dec 01, 2022, 06:55 PM UTC
Duration
2h 14m
Detected by Pingoru
Dec 01, 2022, 04:41 PM UTC

Affected components

Entrata Standard ApplicationEntrata Rapid ApplicationEntrata Rapid LoginEntrata Standard Login

Update timeline

  1. investigating Dec 01, 2022, 04:41 PM UTC

    We are currently investigating this issue. Entrata login and general performance is impacted.

  2. investigating Dec 01, 2022, 05:00 PM UTC

    We are continuing to investigate this issue. Performance has improved for the time being.

  3. investigating Dec 01, 2022, 05:15 PM UTC

    We have identified the source of the slowness and have begun implementing the fix.

  4. monitoring Dec 01, 2022, 05:29 PM UTC

    A fix has been put in place, any performance and login issues should be resolved. We will continue to monitor to ensure full recovery.

  5. resolved Dec 01, 2022, 06:55 PM UTC

    This incident has been resolved.