Entrata incident

SMS / 2FA Texts Not Being Delivered

Minor Resolved View vendor source →

Entrata experienced a minor incident on February 16, 2023 affecting Entrata Standard Application and Entrata Rapid Application, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2023, 07:05 PM UTC
Resolved
Feb 16, 2023, 10:30 PM UTC
Duration
3h 25m
Detected by Pingoru
Feb 16, 2023, 07:05 PM UTC

Affected components

Entrata Standard ApplicationEntrata Rapid Application

Update timeline

  1. investigating Feb 16, 2023, 07:05 PM UTC

    We are currently investigating the issue. Our 3rd party vendor currently has an alert for SMS texts being down.

  2. investigating Feb 16, 2023, 08:20 PM UTC

    We are seeing a mix of failed / successful texts go through. We are waiting on confirmation from Twilio to expand on the issue.

  3. monitoring Feb 16, 2023, 09:05 PM UTC

    We have experienced no further errors in the past 30 minutes. Teams are still monitoring activity with SMS texting.

  4. resolved Feb 16, 2023, 10:30 PM UTC

    This incident has been resolved.